Cant Save or Upload on Microsoft 365
How-do-you-do Pdinc,
I suppose yous are getting this fault when you work on a document opened from a synced OneDrive folder. Right?
In your post you mentioned that you have tried deleting all credentials, please ostend if you have followed the steps beneath to delete the credentials:
- Sign out from Function application and close all the Office applications opened on your arrangement. To sign out, open any Office application, let's say Word, clickFile>Account>Sign out and the quit all Role apps.
- Open up Control Console>User Account>Credentials Manager>Windows Credentials.
- NetherGeneric Credentials, await for any entries containing "OneDrive Cached Credentials" and MicrosoftOffice16 and MicrosoftOffice15 credentials and Remove all
- Restart OneDrive and any Role app such as Word and sign in again.
At present try editing the document once more, check the progress.
Further, if the error continues, follow the steps beneath:
- Select the blue OneDrive cloud icon in the Windows taskbar notification expanse.
- Select More > Settings.
- Select the Office tab.
- Clear theUtilise Part applications to sync Office files that I open up check box.
Close and re-open the document to encounter if this works.
If the effect persists, delight ostend the following data:
- Please provide the screenshot of Function 365 Production Information. To become this screenshot, open any Function ap such as Discussion or Excel on the affected system, click File>Account, capture the screenshot of all the information mentioned under Product Information.
- Delight provide the version of OneDrive app. To check this information. open Command Panel (Control Panel\Programs\Programs and Features), look for Microsoft OneDrive and check the version.
- When exercise y'all become the error?
- Did you beginning getting the error after updating Windows or Office apps?
Thanks,
Neha
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Hullo Neha,
The error was not resolved removing existing credentials using the credential manager. Immigration the Apply Office applications to sync Role files that I open check box is not a solution because I demand that characteristic to work when I interact with others - but clearing information technology does end the fault dialog from showing up, though it also prevents me from using native office apps to interact.
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Hi Pdinc,
If you lot are still getting the upshot afterwards removing Windows credentials from Credentials managing director, then delight try the proposition of making some changes in registry every bit mentioned in the following thread.
cached credentials accept expired
We noticed that making above changes have stock-still issues for multiple customers, please try the suggestion and check if this fixes the issue.
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating arrangement. Microsoft cannot guarantee that problems resulting from the incorrect utilize of Registry Editor can be solved. Apply Registry Edit at your own risk.
If the event persists, delight provide the data, I requested in my first respond.
Regards,
Neha
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Hi Pdinc,
Did you lot check above reply? If you still need assistance, please update usa when you have time.
Regards,
Neha
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I missed the previous response - thanks and so much for messaging again! Trying at present.
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Hi Neha,
Unfortunately, this didnt work. I tried deleting all my credentials with the education email accost I have, deleted the registry, and rebooted. When I rebooted, my Onedrive asked me to sign in, just when I clicked sign in, information technology automatically did so which ways it appears to still be caching my credentials somewhere else.
Opening a certificate in onedrive after the higher up opened a dialog box asking me to sign in again, but after I did that, it again returns the same error about buried credentials. Assistance please!
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Hi Pdinc,
May I know whether the fault appears when you open a file from local OneDrive binder or when you open file directly from browser?
If the error appears when file is opened from local OneDrive binder, then effort this; Open a browser on your Windows computer, go to Office 365 portal and sign in with your work or school account, get to OneDrive for business or SharePoint online library where your documents are stored, open any file in browser. From Office online, click Open in Desktop app on the top of the page, check y'all go the same error.
In improver, please provide the information, I requested in my first answer.
Cheers,
neha
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Howdy Pdinc,
Did you check to a higher place reply? Please update us when you have time.
Regards,
Neha
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How-do-you-do Neha,
Sorry for the delay in responding. Yes, the error nevertheless exists when I take the steps you outline (opening a doc from the browser interface and using the open in desktop app option).
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I am currently having the same trouble. I tried all above steps and still cannot exist able to login on the app version of the office.
Please what to do? Thank you.
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Source: https://answers.microsoft.com/en-us/msoffice/forum/all/office-365-we-cant-upload-or-download-your-changes/cbbac40b-7e35-4f55-8174-8a6cd610ba75
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